Shipping and Return Policy

Fast Shipping

We will always fulfill and ship your order fast! Most store items ship directly from our warehouse in Iowa. For specific large and/or heavy items, we may drop-ship directly from our manufacturers.

We ship to the 48 contiguous U.S. states. In-stock products ordered before 2:00 pm Central Time ship the same business day. Unless otherwise specified at the time of order, all products are shipped via standard UPS ground parcel service. LTL Freight may be used for very large and/or heavy items. For truck freight deliveries, the customer must provide a safe means of unloading the products upon delivery. Lift-gate service is available in most locations for an additional fee.

Given our central U.S.A. location, we can deliver to most locations within 3 days.

Return Policy

Generally, our web store orders are considered final. But there are often situations that require a return—for example, if you bought a replacement part for the wrong aerator model, or the wrong size of an item.

If you need to return an item, please get in touch with Bjornsen Pond Management at [email protected]. Be sure to include:

  • Your Name
  • Order Number
  • Address
  • City
  • State
  • Zip Code
  • Phone Number
  • Email Address
  • Reason for requesting a return

We will acknowledge your return request as soon as possible.

New, unused, or unopened items must be returned in the manufacturer’s original packaging and received in the same condition as when they were shipped to you. All original bags, boxes, materials, instructions, and packing should be included. No credit will be given for damaged goods.

  • The customer is responsible for paying return shipping and insurance unless the return is due to an incorrect order fulfillment.
  • Please ship via a ground carrier using tracking (such as UPS). Get a delivery receipt with your tracking number.
  • After we have received and verified that the returned item is in the same condition as when it was originally sent, we will issue a refund for the purchase price, less the shipping and handling fee, within 7 business days. This policy applies to all non-truck-freight products, including items featured in free shipping promotions.
  • You should expect to receive your refund within 3 weeks of dropping your package off with the return shipper (UPS or FedEx). When you return a product that was paid for with a credit card, we are required to issue a credit to the same credit card. For security purposes (because we do not store credit card information), we may need to call you to obtain your credit card information to process the refund and issue the credit. We’ll notify you via email once we’ve received and processed the returned item.